Frequently asked questions.
Q - Where are you located?
A - We are located in British Columbia, Canada.
Q - Do you sell outside of Canada?
A - No, not at this time.
Q - Do I have to create an account before I make a purchase?
A - No, you can purchase our products and check out as a guest.
Q - How can I contact Ocumetics Health Store?
A - To contact us use the contact form on the "Contact Us" page. Or call during regular business hours at 1.866.514.5279 PST.
Q - Do you sell gift cards?
A - Not at this time.
Q - Can I make changes to an order after it has been shipped?
A - No.
Q - What are the shipping rates?
A - Shipping rates are calculated at check-out.
Q - Where do you ship to?
A - Where there are Canada Post locations.
Q - When will my order be shipped?
A - 2 to 3 days or sooner.
Q - How long will it take to get my order?
A - Depends on your location from our warehouse.
Q - Can I pick up my order in a store location?
A - No, all orders purchased online will be shipped directly to you.
Q - Are there any retail locations that sell your products?
A - Yes, you can get a list of the retail locations on our website at www.ocumeticshealth.com